- Firesteel Healthcare response to recent article - "Dear Residents, Families, and Community Members, I hope this message finds you well. I am Petar Mirkovic, the Executive Director of Firesteel, and I wanted to take a moment to address a recent article that has come to our attention. The article highlighted past challenges that Firesteel faced, including a less-than-favorable survey prior to my current tenure. Since assuming the role of Executive Director in February 2021, our team has worked tirelessly to transform Firesteel into a place of exceptional care, comfort, and compassion. Our commitment to this transformation has yielded positive results, as evidenced by our annual inspections and, most importantly, the feedback from our residents and their families. I am thrilled to share that our resident satisfaction rate has reached an impressive 90% based on the pinnacle surveys we conduct. This speaks volumes about the efforts we've undertaken to enhance our residents' lives and ensure their well-being. It's essential to note that nursing home survey reports remain on record for three years. While we cannot erase the past, we have dedicated ourselves to surpassing expectations and creating a supportive and vibrant environment for our residents. We understand that trust is earned over time, and we are committed to rebuilding and strengthening the trust you place in us. Thank you for your continued support and understanding. We are here for you and your loved ones, and we look forward to continue serving our community with excellence. Warm regards, Petar Mirkovic Executive Director" - Firesteel Healthcare response to recent article - " Dear Residents , Families , and Community Members , I hope this message finds you well . I am Petar Mirkovic , the Executive Director of Firesteel , and I wanted to take a moment to address a recent article that has come to our attention . The article highlighted past challenges that Firesteel faced , including a less - than - favorable survey prior to my current tenure . Since assuming the role of Executive Director in February 2021 , our team has worked tirelessly to transform Firesteel into a place of exceptional care , comfort , and compassion . Our commitment to this transformation has yielded positive results , as evidenced by our annual inspections and , most importantly , the feedback from our residents and their families . I am thrilled to share that our resident satisfaction rate has reached an impressive 90 % based on the pinnacle surveys we conduct . This speaks volumes about the efforts we've undertaken to enhance our residents ' lives and ensure their well - being . It's essential to note that nursing home survey reports remain on record for three years . While we cannot erase the past , we have dedicated ourselves to surpassing expectations and creating a supportive and vibrant environment for our residents . We understand that trust is earned over time , and we are committed to rebuilding and strengthening the trust you place in us . Thank you for your continued support and understanding . We are here for you and your loved ones , and we look forward to continue serving our community with excellence . Warm regards , Petar Mirkovic Executive Director "