A bright future starts with us. As the Director of Digital Customer Experience Success, John Thurmond and his team of experts use smart metering to provide more data on grid operations. This gives us more opportunity for new customer programs and technology that will help balance the energy grid with renewable resources for a brighter future. NorthWestern Energy Delivering a Bright Future A bright future starts with us . As the Director of Digital Customer Experience Success , John Thurmond and his team of experts use smart metering to provide more data on grid operations . This gives us more opportunity for new customer programs and technology that will help balance the energy grid with renewable resources for a brighter future . NorthWestern Energy Delivering a Bright Future